Question 1

What services do you offer at your dog grooming salon?

Accepted Answer

We offer a range of dog and cat grooming services, including bath and blow dry, nail trimming, ear cleaning, teeth brushing, haircuts, scissor trims, anal glands, creative color dye, and more. Please refer to our grooming service page to see full menu.

Question 2

How often should I bring my dog in for grooming?

Accepted Answer

The frequency of grooming depends on the breed, size, and coat type of your dog. We generally recommend that dogs with long or thick coats should be groomed every 4-6 weeks, while dogs with short or smooth coats can go longer between grooming appointments.

Question 3

Do I need to make an appointment?

Accepted Answer

Yes, for grooming and bath services you must make an appointment to ensure that we have availability and can give your dog the attention they deserve. 
WALK-INS: Mon-Sat between 10-4:30 we offer quick individual services like nails, face trimming, sanitary trims, anal glands, etc. as walk-ins but we recommend messaging us before you come to make sure the groomer is available that day.

Question 4

How do I make an appointment?

Accepted Answer

Create an online account with us, upload your pets vaccination records (rabies, DHPP, and Bordetella must be current), then request your reservation through our booking system. You can choose a date, groomer, and service. There is also a  feature to see the “next available” appointment.  We will review your request on our end and process it as soon as possible. A deposit is required to book, and it is applied to the total for your grooming so you only have to pay the remainder at time of service.

Question 5

Can I stay with my dog during the grooming process?

Accepted Answer

Unfortunately, we do not allow owners to stay with their dogs during grooming. This is to ensure the safety and comfort of both the dogs and our staff.

Question 6

What if my dog has special needs or medical conditions?

Accepted Answer

We are happy to accommodate most dogs with special needs or medical conditions. Please let us know in advance so we can make any necessary accommodations. There may be certain conditions that we feel would not be worth risking your dog’s health or safety and we will be transparent to let you know what we are able or not able to do.

Question 7

Do you give any sedatives or anesthesia during grooming?

Accepted Answer

We do not give sedatives or anesthesia to pets ourselves during grooming. Our staff is trained to handle dogs in a gentle and calming manner, and we take breaks as needed to ensure that the dog is comfortable throughout the grooming process. In cases where the pet’s behavior is extreme in terms of anxiety or reactivity during the grooming process, we recommend discussing a medication that could help relax them during the grooming process. Something lighter to try before a stronger medication is CBD.

Question 8

What if I'm not happy with the grooming service?

Accepted Answer

We strive to provide the best possible service for our clients and their dogs. If for any reason you are not satisfied with the grooming service, please let us know right away so we can make it right. We ask that you look your pet over before leaving because it's much easier for us to make adjustments/corrections before you leave. If you happen to notice something after you leave we do give a 72 hour period to return to make any adjustments free of charge.

Question 9

Do you groom all breeds of dogs?

Accepted Answer

We groom most all breeds of dogs, we are experienced and able to accommodate most ages, breeds, sizes, temperaments, etc. The only limitations we have may be certain giant breeds that may not fit in our tubs or on the grooming tables. If your dog is over 100lbs please reach out prior to booking to make sure we can accommodate.

Question 10

Are there refunds for canceled grooming appointments?

Accepted Answer

We have a strict NO-REFUND policy. We value punctuality and preparedness, so please cancel your grooming appointment 24 hours in advance to avoid forfeiting your deposit. No-shows or significant lateness (over 15 minutes) can lead to lost deposits. If you adhere to our policy and cancel over 24 hours before your appointment your payment will be applied as a credit to your account for a future appointment.

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