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Shihtzu art by Kae Gabrielle


Here are some answers to Frequently Asked Questions


  • What services do you offer at your dog grooming salon?
    We offer a range of dog and cat grooming services, including bath and blow dry, nail trimming, ear cleaning, teeth brushing, haircuts, scissor trims, anal glands, creative color dye, and more. Please refer to our grooming service page to see full menu.
  • How often should I bring my dog in for grooming?
    The frequency of grooming depends on the breed, size, and coat type of your dog. We generally recommend that dogs with long or thick coats should be groomed every 4-6 weeks, while dogs with short or smooth coats can go longer between grooming appointments.
  • Do I need to make an appointment?
    Yes, for grooming and bath services you must make an appointment to ensure that we have availability and can give your dog the attention they deserve. WALK-INS: Mon-Sat between 10-4:30 we offer quick individual services like nails, face trimming, sanitary trims, anal glands, etc. as walk-ins but we recommend messaging us before you come to make sure the groomer is available that day.
  • How do I make an appointment?
    Create an online account with us, upload your pets vaccination records (rabies, DHPP, and Bordetella must be current), then request your reservation through our booking system. You can choose a date, groomer, and service. There is also a feature to see the “next available” appointment. We will review your request on our end and process it as soon as possible. A deposit is required to book, and it is applied to the total for your grooming so you only have to pay the remainder at time of service.
  • Can I stay with my dog during the grooming process?
    Unfortunately, we do not allow owners to stay with their dogs during grooming. This is to ensure the safety and comfort of both the dogs and our staff.
  • What if my dog has special needs or medical conditions?
    We are happy to accommodate most dogs with special needs or medical conditions. Please let us know in advance so we can make any necessary accommodations. There may be certain conditions that we feel would not be worth risking your dog’s health or safety and we will be transparent to let you know what we are able or not able to do.
  • Do you give any sedatives or anesthesia during grooming?
    We do not give sedatives or anesthesia to pets ourselves during grooming. Our staff is trained to handle dogs in a gentle and calming manner, and we take breaks as needed to ensure that the dog is comfortable throughout the grooming process. In cases where the pet’s behavior is extreme in terms of anxiety or reactivity during the grooming process, we recommend discussing a medication that could help relax them during the grooming process. Something lighter to try before a stronger medication is CBD.
  • What if I'm not happy with the grooming service?
    We strive to provide the best possible service for our clients and their dogs. If for any reason you are not satisfied with the grooming service, please let us know right away so we can make it right. We ask that you look your pet over before leaving because it's much easier for us to make adjustments/corrections before you leave. If you happen to notice something after you leave we do give a 72 hour period to return to make any adjustments free of charge.
  • Do you groom all breeds of dogs?
    We groom most all breeds of dogs, we are experienced and able to accommodate most ages, breeds, sizes, temperaments, etc. The only limitations we have may be certain giant breeds that may not fit in our tubs or on the grooming tables. If your dog is over 100lbs please reach out prior to booking to make sure we can accommodate.
  • Are there refunds for canceled grooming appointments?
    We have a strict NO-REFUND policy. We value punctuality and preparedness, so please cancel your grooming appointment 24 hours in advance to avoid forfeiting your deposit. No-shows or significant lateness (over 15 minutes) can lead to lost deposits. If you adhere to our policy and cancel over 24 hours before your appointment your payment will be applied as a credit to your account for a future appointment.
  • What services do you offer at your doggy daycare?
    We offer daycare services for dogs of all sizes and breeds. We also offer enrichment activities, supervised playtime, and personal attention for each dog. DAYCARE SERVICE NOTICE: We are currently in the process of settling into our new location at this time. As we prepare accommodations in the new space, we have temporarily closed our books for new evaluations. We apologize for any inconvenience, we know everyone can't wait to get their pup in for an eval and we also cannot wait to meet you all. Don't worry, all daycare eval requests are being added to our wait-list and we will be sure to reach out as soon as we start taking new daycare clients.
  • How do I enroll my dog in your daycare program?
    To enroll your dog in our daycare program, please fill out our registration form and provide proof of vaccinations. Our staff will review the information and let you know if there are any further steps required. A 1 hour trial/evaluation is a prerequisite for ALL dogs interested in attending daycare and must be completed prior to the first “real” day of attending.
  • What are your hours of operation?
    Our hours are 9am-5pm. We may have different hours on major holidays. Clients who buy pre-paid 10 day packages (to be used within 30 days) are eligible for extended hours 8am-7pm.
  • Do you offer packages?
    We offer 10 day pre-paid packages to clients who book 2+ days weekly and will use us at least 10 times in 30 days. We do not have half-day packages at this time.
  • What is your staff-to-dog ratio?
    Our staff-to-dog ratio varies depending on the number of dogs in our care, but we always maintain a safe and comfortable environment for our furry guests and staff.
  • Can I bring my own dog food and treats?
    Yes, you are welcome to bring your own dog food and treats. Please label them clearly with your dog's name and any special instructions. We can not guarantee that your dog will eat during the daycare stay. We have successful protocols in place for boarders that may be stubborn about eating.
  • Do you offer overnight boarding services?
    BOARDING SERVICE NOTICE: Due to the transition into the new location, the logistics of our boarding accommodations are currently being prepared. Until it is fully ready we are not offering overnight boarding services for new clients. We will alert everyone when the books are open for boarding again. If you have boarded with us in the past, please reach out via text to 347-240-8207 and we can let you know the options we are able to provide.
  • Are you licensed and insured?
    Yes, we are licensed and insured to provide pet services.
  • What are your vaccination requirements for dogs?
    We require all dogs to have up-to-date vaccinations for rabies, distemper, and Bordetella. We also strongly recommend dogs be up-to-date on flea and tick treatment but do not require proof.
  • How do you handle aggressive dogs?
    We take safety very seriously and have protocols in place for handling aggressive or reactive dogs. During the initial evaluation we temperament test all dogs and evaluate whether daycare/boarding here is a good fit for them (and us). We have a zero tolerance policy for dogs that display unwarranted aggression or attack/attempt to attack another dog or staff member. If a dog exhibits aggressive behavior, we separate them from the group and contact the owner for pickup immediately.
  • What is your policy on dogs with medical needs?
    We are happy to accommodate dogs with minor medical needs, as long as we are provided with clear instructions and any necessary medications or treatments. Chronic, life threatening, or more risky medical conditions may be ineligible for daycare and boarding at our facility. Feel free to message us directly if you have a dog with a more severe condition.
  • Can I visit the daycare before enrolling my dog?
    Yes, potential clients may visit our facility to chat with our staff and get a feel for the vibes before enrolling their dog. At this time we do not have in-person tours but if you want to view the entire facility we can offer a virtual tour by appointment.
  • What is your cancellation policy?
    We require at least 24 hours notice for cancellations. If you cancel within 24 hours of your scheduled visit, you may be subject to a cancellation fee depending on the service.
  • Do you offer any discounts or promotions?
    We may offer promotions from time to time. Please keep an eye on our monthly emails, and check our website or social media channels for any current offers.
  • How do you handle emergencies or medical issues with the dogs?
    Our staff is trained in a variety of scenarios, as well as pet first aid and will take appropriate action in the event of an emergency or medical issue with a dog. We will also contact the owner immediately and follow any instructions provided.
  • What kind of training or certifications do your staff members have?
    Our staff members have experience working with dogs and receive ongoing training in dog behavior and safety. Some staff members may also have certifications in pet first aid or dog training. Management staff are licensed by the NYC Department of Health in dog care & handling.
  • What's the policy on assuming risks while my dog is at Brooklyn Paw House?
    By joining our pack, you acknowledge that while we provide high-quality care, there are inherent risks in a group setting. You're solely responsible for your dog's behavior and agree to waive any liability claims against us for any injuries or damages caused by or to your dog.
  • Will my dog be safe from transmittable conditions and illnesses?
    Just like kids in school, yucky things tend to pass around during certain seasons, and while we take every precaution, we can't guarantee total prevention. If you spot any suspicious symptoms in your dog, please keep them at home and alert us. By bringing your dog to Brooklyn Paw House, you understand the risk of common ailments like kennel cough, papillomas, etc, and agree that we're not responsible for these types of illnesses while your dog is in our care.
  • What are the medical policies if something happens to my dog?
    Rest assured, we prioritize your dog’s health. If your pup has been healthy and fully vaccinated, that's the basis for our admittance criteria. By bringing your pup to us, you agree to the risks associated with all pet services. In an emergency, we'll contact you (or an emergency contact if we cannot reach you), seek medical care, and handle accordingly. All associated costs will be your responsibility.
  • What is your stance on injuries or even worse, fatalities?
    We pour our hearts into proving preventing incidents, but should any unfortunate event occur due to prior illness or conditions, age-related issues, escape attempts, gear malfunction, or natural calamities, we are not liable. Minor injuries from play are also risks that come with the territory of having fun in a group setting. Matted fur and pets that exhibit difficult behavior during grooming can also increase risks of minor injuries.
  • What if I don’t pick up my dog?
    If your dog isn’t picked up on the scheduled date/time and we don’t hear from you for 3 days, despite our outreach efforts, we must consider your dog legally abandoned. Authorities will be contacted, and your dog may be placed with an animal shelter as a surrendered case.
  • Do you take photos or videos of the dogs for promotional use?
    Do you take photos or videos of the dogs for promotional use?Absolutely, we love showing off our guests! By bringing your dog to us, by default you agree to our media sharing policy, we’ll capture your dog’s best moments for our promotional material. If you’re camera-shy on your dog's behalf, just let us know.
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